Refund Policy
Effective Date: July 15, 2026
At TalentLoop (eqtalentloop.com), we strive to provide the best possible experience for all our users. We understand that there may be circumstances where a refund is warranted. This Refund Policy outlines the conditions under which refunds may be issued for paid services on our Platform.
1. When Refunds Apply
Refunds may be considered in the following situations:
- Technical Failures: If a technical issue on our end prevented you from accessing or using the paid service you purchased, and we were unable to resolve the issue within a reasonable timeframe.
- Duplicate Charges: If you were charged more than once for the same service or subscription due to a payment processing error.
- Service Not Delivered: If the paid service or feature you purchased was not activated or delivered to your account, and our support team was unable to resolve the issue.
- Unauthorised Transactions: If a charge was made to your account without your authorisation, subject to verification by our team and the payment provider.
2. When Refunds Are NOT Applicable
Refunds will not be provided in the following circumstances:
- Services Already Used: If you have already utilised the paid service, such as posting jobs, accessing candidate databases, purchasing resume highlights, or using premium features.
- Profile Views and Downloads: If your subscription included access to candidate profiles, resumes, or contact information, and you have already viewed or downloaded any such data.
- Partial Usage: If you used a portion of the paid service and are requesting a refund for the remaining unused portion during the same billing period.
- Change of Mind: Refunds are not available simply because you changed your mind about the purchase or no longer wish to use the service.
- Dissatisfaction with Results: TalentLoop does not guarantee specific outcomes such as job placement, number of applications, or hiring success. Refunds will not be issued based on dissatisfaction with hiring or job search results.
- Violation of Terms: If your account was suspended or terminated due to a violation of our Terms & Conditions, no refund will be provided.
- Promotional or Discounted Plans: Services purchased under special promotions, discounts, or trial offers are generally non-refundable unless otherwise stated in the offer terms.
3. Refund Request Process
To request a refund, please follow these steps:
- Step 1: Send an email to info@eqtalentloop.com with the subject line "Refund Request – [Your Account Email]."
- Step 2: Include the following details in your email:
- Your registered name and email address.
- Transaction ID or payment receipt.
- Date of purchase.
- Description of the service purchased.
- Reason for requesting the refund with supporting details.
- Step 3: Our support team will review your request and respond within 3–5 business days.
Important: Refund requests must be submitted within 7 days of the original purchase date. Requests received after this period will not be eligible for a refund.
4. Refund Timeline
Once a refund request is approved:
- The refund will be processed within 5–10 business days from the date of approval.
- The actual time for the refund to reflect in your account may vary depending on your bank or payment provider.
- You will receive an email confirmation once the refund has been processed.
5. Mode of Refund
Refunds will be credited to the original payment method used at the time of purchase:
- Razorpay Payments (India): Refunds will be processed back to the original payment source (credit card, debit card, net banking, UPI, or wallet).
- Stripe Payments (International): Refunds will be credited back to the original card or payment method used.
Refunds cannot be processed to a different payment method or bank account than the one used for the original transaction.
6. Partial Refunds
In certain cases, TalentLoop may issue a partial refund at its sole discretion. This may apply when:
- Only a portion of the purchased service was affected by a technical issue.
- The service was partially delivered before the issue occurred.
7. Chargebacks
If you initiate a chargeback or dispute with your payment provider without first contacting TalentLoop, we reserve the right to suspend your account pending investigation. We encourage you to contact us directly at info@eqtalentloop.com to resolve any billing concerns before initiating a chargeback.
8. Contact Us
For any questions regarding this Refund Policy or to submit a refund request, please contact us:
- Company: TalentLoop
- Address: K.H. No. 615, New Karhera Colony, Mohan Nagar, Ghaziabad, Uttar Pradesh – 201007, India
- Email: info@eqtalentloop.com
- Phone: +91-9871731685
- Website: eqtalentloop.com
